Frequently Asked Questions (FAQ)
Welcome to our FAQ section! Here you'll find answers to the most common questions about our store, shipping, returns, and more.
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#### 1. Orders & Payment
🔹 What payment methods do you accept?
We accept major credit/debit cards (Visa, MasterCard, American Express), PayPal, Apple Pay, Google Pay, and other secure payment options.
🔹 Can I change or cancel my order after placing it?
We process orders quickly! If you need to cancel or modify your order, please contact us at support@ultracov.com within 12 hours of placing it. Once an order is processed, we cannot make changes.
🔹 Do you charge sales tax?
No — the price you see is the final price. We do not charge additional sales tax at checkout. All prices are tax-inclusive.
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#### 2. Shipping & Delivery
🔹 Where do you ship?
We currently ship to the USA, Australia, Belgium, Brazil, Canada, Denmark, France, Germany, Hong Kong SAR, Italy, Kuwait, Malaysia, Mexico, Netherlands, Norway, Portugal, Saudi Arabia, Singapore, Spain, Sweden, Switzerland, Thailand, United Arab Emirates, United Kingdom, Austria, India, Indonesia, and the Philippines.
🔹 How long does shipping take?
Estimated delivery times:
- United States: 5–9 business days
- Middle East: 5–9 business days
- Europe: 6–10 business days
- Canada & Australia: 6–11 business days
- Rest of the World: 8–15 business days
Orders are shipped Monday to Friday. Please allow 1–3 business days for processing.
🔹 How can I track my order?
Once your order ships, you'll receive an email with your tracking number. You can also track your order here: Track My Order
🔹 What happens if my order is delayed or lost?
If your order is significantly delayed or lost, please contact us at support@ultracov.com for assistance.
🔹 What if I entered the wrong shipping address?
If your order hasn’t shipped yet, contact us within 24 hours to update your address. Once shipped, we cannot make changes. If the order is returned due to an incorrect address, no reshipping arrangement will be made.
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#### 3. Returns & Refunds
🔹 What is your return policy?
You can return eligible items within 30 days of receiving them. Items must be unused, in original condition, and in original packaging.
🔹 What items are not eligible for return?
- Screen protectors (if opened or used)
- Cleaning kits (if opened or used)
- Wireless earbuds or headphones (if opened or used)
- Final Sale items (clearly marked on the product page)
🔹 How do I return a product?
1️⃣ Contact us at support@ultracov.com with your order number and reason for return
2️⃣ Once approved, we will provide return instructions
3️⃣ Ship the item back to:
UltraCov
444 S Center St, Casper, WY 82601, USA
within 7 days of approval.
Customers are responsible for return shipping costs unless the item is defective or incorrect.
🔹 When will I receive my refund?
Refunds are processed within 5–7 business days after we receive and inspect the returned item. You'll receive a confirmation email once your refund is issued. check our refund policy.
🔹 What if I receive a damaged or incorrect item?
Please email us within 7 days of delivery at support@ultracov.com with clear photos of the product and packaging. We'll arrange a replacement or refund as needed.
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#### 4. Privacy & Security
🔹 How do you handle my personal data?
We respect your privacy and use your data only for order processing, customer support, and marketing (if you opt in). For full details, visit our [Privacy Policy].
🔹 How can I manage my cookie preferences?
You can update your cookie settings anytime on our **Manage Privacy Preferences** page.
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#### 5. Contact Us
Still have questions? We’re happy to help!
📧 Email: support@ultracov.com
📞 Phone: +1 307-393-6154
📍 Address: **UltraCov, 444 S Center St, Casper, WY 82601, USA
🕒 Support Hours: Monday – Friday, 9 AM – 5 PM (GMT-07:00) Mountain Standard Time
We aim to respond within 24 hours on business days! 🚀