Refund Policy

Last Updated: February 27, 2025

At UltraCov, we strive to ensure customer satisfaction. If you are not completely happy with your purchase, please review our refund policy below.

1. Eligibility for a Refund

You may request a refund under the following conditions:

✔️ Your order was never delivered within the estimated timeframe.
✔️ You received a defective or damaged item (proof required).
✔️ You received the wrong item from what was ordered.
✔️ A refund request is made within 30 days from the delivery date.

2. Non-Refundable Situations

🚫 Refunds will NOT be issued in the following cases:

  • The tracking shows "Delivered", but you claim non-receipt. (Contact the carrier for further assistance.)
  • The item was damaged due to misuse, improper handling, or accidental damage.
  • Returns due to a change of mind (unless covered under our return policy).
  • The customer provided an incorrect or incomplete shipping address.
  • Delays caused by customs clearance or unforeseen logistics issues.

3. How to Request a Refund

If you meet the refund criteria, follow these steps:

1️⃣ Contact Us:
Email us at support@ultracov.com with:

  • Your order number
  • A detailed explanation of your refund request
  • Photos or videos as proof (for defective/damaged items)

2️⃣ Approval & Processing:
Once approved, refunds are processed within 5-10 business days to the original payment method.

4. Late or Missing Refunds

If you haven’t received your refund after 10 business days, please:
✔ Check your bank account for pending transactions.
✔ Contact your credit card company (refunds may take time to reflect).
✔ Reach out to your bank, as processing times vary.

If you’ve done all this and still haven’t received your refund, email us at support@ultracov.com for further assistance.

5. Refund Method

All refunds will be credited back to the original payment method used at checkout.

  • 💳 Credit/Debit Card Payments: Refunds may take 5-10 business days.
  • 🏦 PayPal Payments: Refunds are usually processed within 24-48 hours.

🚨 We do NOT offer refunds in the form of cash, store credit, or gift cards.

6. Order Cancellations

📌 Can I cancel my order after purchase?

  • Orders can only be canceled within 12 hours of purchase. After this period, the order is already being processed and cannot be canceled.
  • If you missed the cancellation window, you can return the item under our Return Policy once received.

7. Contact Information

📧 Email: support@ultracov.com
📍 Return Address: UltraCov - 444 S Center St, Casper, WY 82601, USA
📞 Phone: +1 307-393-6154

For any questions regarding our refund policy, feel free to reach out!